FAQ – solupup

FAQ

Solar Panel Specifications

We offer solar panels across multiple power ranges to suit various application needs. Specific model parameters can be found on the product detail page.

Our monocrystalline silicon solar panels have a conversion efficiency of 19%-23%, depending on the specific model and operating environment.

Compatibility and Application Scenarios

Our product is designed for an operating temperature range of -40°C to +85°C, making it adaptable to various climatic conditions. However, efficiency may vary slightly under extreme environmental conditions.

Purchasing and Payment

1. Browse products and add them to your cart; 2. Click the cart to review your order details; 3. Select shipping and payment methods; 4. Receive an order confirmation email after completing payment.

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Bank transfers are available in select regions.

Yes, wholesale pricing applies for orders of 10 or more items. Contact customer service (support@solupup.com) for specific discount details.

Pricing and Offers

Prices exclude taxes. Taxes will be automatically calculated at checkout based on your shipping address.

Keep an eye on our store homepage banners and email subscriptions. We regularly offer seasonal promotions and new customer discounts.

Delivery

We currently ship nationwide across the United States. However, some remote areas may incur additional shipping fees or require extended delivery times.

Orders are typically processed within 1-3 business days. Standard delivery takes 3-7 days, depending on the destination.

Usage and Maintenance

We recommend cleaning every 3-6 months using a soft cloth and water. Avoid abrasive cleaners.

Lithium batteries typically last 5-10 years, depending on usage frequency and charge/discharge depth. Battery modules can be replaced individually once they reach end-of-life.

Troubleshooting

1. Check if the inverter indicator lights are functioning normally; 2. Inspect whether any connection cables are loose; 3. Confirm if there are any obstructions; 4. Contact customer service for technical support.

Please refer to the fault code explanations in the product manual, or take a photo of the fault interface and send it to customer service. We will provide a solution.

After-Sales Service

Returns are accepted within 30 days of delivery for any reason (products must remain in pristine condition). Defective items can be exchanged within 180 days. For details, please refer to our Return and Exchange Policy page.

We cover shipping for returns/exchanges due to quality issues. Customers are responsible for both ways' shipping costs for non-quality-related returns/exchanges.

Warranty Information

Solar panels are warranted for 3 years (power output), and energy storage batteries are warranted for 3 years.

Please send your order number, photos, and questions to shopify@solupup.com. We will respond with a solution within 24 hours.

Environmental Protection and Certifications

Our products hold international certifications including CE, TÜV, and UL, meeting standards for major global markets.

Typically, households can reduce electricity costs by 50%-90% after installing a solar system, depending on system capacity and usage patterns.

How to Contact Customer Service?

Note: The above information is for reference only. Specific details are subject to product specifications and actual policies. Any changes will be notified to customers via email.